When a family asks “who cleans this up?”
You’re often the first steady voice a family hears after a death at home. Give them the name of a verified company that serves their town.
How you can help
- Let them know they shouldn’t clean the space themselves, even after an unattended death that wasn’t a crime.
- Tell them insurance often pays, and that a good company will deal with the insurer directly.
- Share this site, or search their city with them and give them a number to call.
Unattended deaths
When someone has passed and isn’t found for days, the cleanup goes deeper than what’s visible. Fluids soak into flooring and subfloors, and odor gets into walls and air ducts. A verified company will remove affected materials, treat the odor, and tell the family when the home is safe again.
Billing and insurance
Most companies here will give a written estimate, bill homeowner’s insurance directly, and walk the family through any state victim compensation. Read our guide to cost and insurance before you speak with a family.
Funeral directors: tell your story.
We’re interviewing funeral directors about how they support families after the hardest kind of loss. We’d like to hear from you.